Refund policy

 

Returns
We have a 30-day return policy on domestic orders, which means you have 30 days after receiving your item to request a return. 

Item(s) must be in the same condition that you received it, unopened, unworn and/or unused, with tags, and in its original packaging.

To start a return, you can contact us at support@collectivehobbees.com or through our chat window. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@collectivehobbees.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will handle shipping damage claims directly with each carrier.

 

Return to Sender

Packages returned to us by the shipping carrier due to incorrect or incomplete customer shipping addresses will be partially refunded to the original payment method. Paid shipping charges are not refundable.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, pre-orders, backordered or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method. Paid shipping charges are not refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.

**Important: If your return was part of a promo purchase, the refund total may be adjusted to account for the discount provided in a larger purchase if the returned items disqualifies you from the promo or coupon received. For example, if the returned item price equals $20 and was part of a $110 purchase that received a $10 credit for a minimum purchase of $100, then the $90 purchase (after the return) would no longer qualify for the above promo, adjusting your refund total from $20 (item price) to $10 ($20 item price minus $10 credit provided at time of purchase).